Customer satisfaction is our top priority. We strive to make every transaction result in a pleasant, convenient and successful experience. We guarantee 100% accuracy on all prescriptions or they will be remade at no charge.
To save you money please ensure you have tried on the frame or sunglasses and they are exactly what you want. We guarantee to get it to you at a great price and in perfect condition.
We are happy to offer a one-time exchange only policy on the return of any eyeglass frame or sunglasses within 30 days of the shipping date. Please note that prescription lenses are not refundable. However if new prescription lenses need to be made on a frame exchange, we will credit 50% of the original lens price towards the cost of the new lenses. Additional shipping charges will apply.
Non-defective products that are returned and not exchanged will be charged a 20% restocking fee.